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Effective Date: 1st January, 2024

Welcome to Ghverse! We want to ensure you have a positive shopping experience, and our Refund Policy is designed to outline the procedures and conditions for refunds. By using Ghverse, you agree to abide by the terms of this policy. If you have any questions or concerns, please contact our customer support team at support@ghverse.com.

1. Eligibility for Refund

1.1 Non-Refundable Items

Certain items are not eligible for a refund, including but not limited to:

  • Gift cards
  • Downloadable software
  • Perishable goods

1.2 Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide instructions on how to proceed with the refund or replacement.

2. Refund Process

2.1 Returns

To initiate a refund, please follow these steps:

  • Contact our customer support team at support@ghverse.com within 7 days of receiving your order.
  • Provide your order number and details about the item you wish to return.
  • Wait for instructions on how to return the item.

2.2 Return Shipping

You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, damaged or defective product).

2.3 Inspection and Approval

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will be automatically applied to your original method of payment.

3. Late or Missing Refunds

If you haven’t received a refund within a reasonable timeframe, please check with your bank or credit card company. If the issue persists, contact us at support@ghverse.com for assistance.

4. Policy Updates

Ghverse may update its Refund Policy from time to time. Please check this page regularly for any changes or updates.

Thank you for choosing Ghverse. Your satisfaction is our priority.